Support
We’re here when something breaks.
A real human reads every email. We aim to reply within one business day — no auto-acknowledgements, no ticket queue.
hello@cultureengine.aiWhat to send us
Screenshots or a screen recording
The exact error text
Your Slack workspace name, or your Microsoft Teams team name
Security reports: lead the subject with [security]- Real human — a person reads every email, no bots
- 1 business day — reply cap, weekends excluded
- 5 business days — data deletion confirmed
A workspace owner or admin clicks Get started for free on cultureengine.ai, approves the requested scopes, and picks the channel where shoutouts will post. The whole flow takes about 1 minute — your team can start recognising each other before lunch.
Ready to try it?Two minutes to install. The team that built it answers every support email.